Customer support can turn into a loudest-voice problem
In an early solo internet , both paying and free customers may send feature requests, , requests, and other support needs. Without a clear system, the people who push the hardest can get answers first, even when others were waiting earlier. That makes support feel chaotic and unfair.
It also pulls time away from product work and . A sustainable support process needs a clear way to sort requests, decide priority, and avoid letting urgent-sounding messages control the whole day.
Key points
- Customers may send feature requests, , requests, and other support needs.
- Without rules, louder or more ing customers can jump ahead in practice.
- Unstructured support can take time away from development and .
- A needs a simple priority system before support becomes exhausting.