Cursor shows conflicting subscription cancellation details
A Cursor was canceled several days ago, but no cancellation confirmation arrived. A later email said the would continue. The account still shows automatic renewal, while the payment page lists July 16, 2026 as the service end date.
Because these notices conflict, the customer plans to freeze the credit card to prevent another charge. Customer support has provided an AI reply without clearing up the status.
Key points
- No cancellation confirmation arrived after the was canceled.
- A later email said the would continue.
- The shows automatic renewal, but the payment page shows an end date of July 16, 2026.
- The customer is considering freezing the credit card to prevent another charge.
- The AI support reply did not clarify the status.