Shared Gmail support login keeps getting locked
A small SaaS team is using one Gmail account for customer support. Google keeps locking the account because several people are signing in, which can look like suspicious activity. The team has looked at tools, but many feel too expensive for a small operation.
Zendesk is also a concern because charging per user can become costly as more teammates need access. The real problem is how to let several people answer the same support emails without sharing one risky login or paying a high monthly bill.
Key points
- Sharing one Gmail login across a team can trigger Google security locks.
- Customer support needs shared access, but shared account passwords are fragile.
- tools can solve the workflow problem, but some are too expensive for small teams.
- Zendesk can become costly because it usually charges per user.
- A good low-cost setup should prevent missed replies and avoid account lockouts.