Clarift finds repeated customer problems in scattered feedback
Clarift is a tool for SaaS founders who already receive from many places. Feedback can come from Reddit discussions, customer calls, , reviews, churn notes, direct messages, and feature requests. When those inputs are spread out, important signals can be forgotten or misunderstood.
Separate comments may look unrelated at first, but they can point to the same customer problem. Treating every comment as a feature request can turn a into a random list of asks. Ignoring small complaints too early can hide the start of a real pattern.
Clarift lets founders paste feedback by hand or analyze a Reddit discussion through a . It extracts product signals, repeated customer problems, and the evidence behind them, with a focus on finding patterns rather than summarizing one discussion.
Key points
- Clarift is aimed at SaaS founders who receive feedback from many channels.
- Feedback sources include Reddit, customer calls, , reviews, churn notes, direct messages, and feature requests.
- Different comments can point to the same underlying customer problem.
- Turning every comment into a feature request can make the roadmap unfocused.
- Clarift can use pasted feedback or a to analyze Reddit discussions and surface repeated problems with evidence.