How one customer story can change a SaaS roadmap
One conversation with a customer can change the direction of a SaaS product. That conversation may reveal a problem the operator had missed, or show an opportunity that was not being considered.
The central question is whether one customer story ever changed the product direction completely, and how that changed the . No specific case, number, or result is included.
Key points
- A single customer conversation can reveal a missed problem.
- can also point to an overlooked opportunity.
- The focus is on how customer stories change a .
- No concrete example or data is included.