HP expands OpenAI tools across software and business work
HP started testing in February 2026 and is now widening its use across the company. The work covers customer support, partner services, customer and reporting, employee , and software development. In early tests, one engineer used to handle 122 code change requests across 43 projects in a few weeks.
A security team fixed several software bugs in one day, work they believed could otherwise have taken up to a month. HP uses ChatGPT for research, analysis, idea work, and , while Codex helps with code modernization, planning, drafts, and parallel software delivery tasks. acts as a central layer for tracking what AI work is running, what context it can use, what actions are allowed, and how results are judged.
HP also plans to connect AI agents to partner portals, customer support, device management, and security analysis.
Key points
- HP is moving from pilots toward broader company use.
- One engineer handled 122 code change requests across 43 projects in a few weeks.
- A security team finished bug fixes in one day that might have taken up to a month.
- ChatGPT is used for research and analysis, while Codex supports software development work.
- helps manage context, , deployment, and evaluation for AI work.