0 of 5 new indie tools sent an automatic invoice
A UK-based founder who runs several products bought five newly launched software tools over recent weeks, sourced from and . None of the five automatically issued a PDF invoice or receipt at checkout.
Needing one for accounting purposes, the buyer contacted each seller privately. Two responded immediately, handled it well, and updated their process to send receipts going forward.
Two ignored private messages entirely and only replied after being asked publicly in forum threads. One has not responded at all.
Key points
- 0 of 5 newly launched indie tools auto-generated a PDF invoice or receipt
- 2 sellers responded immediately and fixed their workflow after being asked privately
- 2 sellers only responded after being called out publicly in forum threads
- 1 seller has not responded at all
- Automated is typically a simple payment-processor