One payroll request pushed a product roadmap rethink
The product was not originally meant to include payroll. Its goal was to help customers manage daily work, while payments to employees or would happen in another tool. As more customer work moved into the product, the same gap kept appearing.
Customers had to leave the product when it was time to pay people connected to that work. That repeated request made payroll important enough to reconsider the .
Key points
- Payroll was not part of the original product plan.
- The product focused on helping customers manage day-to-day .
- As customers used the product for more work, payment became a natural next step.
- Customers did not want to switch tools just to pay people.
- The repeated request forced a rethink of the .