A small SaaS dispute can cost more than the payment
A SaaS has received its first . The customer is challenging the second charge in a .
There is evidence that the customer used the product after paying. The payment itself is only $8, and a refund would have been acceptable if the customer had asked directly.
The problem is that accepting the now also creates a 20 euro fee. The likely situation is that the customer forgot to cancel the and used the process instead of asking for a refund.
Key points
- The customer is disputing the second charge of a .
- The product was used, so there is evidence against a simple non-use claim.
- The al payment is $8, but accepting the adds a 20 euro fee.
- The customer may have forgotten to cancel and then d the charge.
- s need clear refund rules and basic usage records.