AI features need to solve real customer problems
Many products are adding AI . The real question is whether those fix a real customer problem or only follow a market trend.
An AI feature has real value when it makes a product useful enough that customers want to keep using it. If the reason for the feature is unclear, it can make the product harder to understand and may reduce trust.
Key points
- Many products are adding AI .
- The useful test is whether the feature solves a real customer problem.
- A strong AI feature can make customers stick with a product.
- A weak AI feature can add con without adding value.
- s should the customer pain before building the feature.