Should payroll stay outside your workflow app?
can look outside the main scope when building a platform. The original plan may be to focus on the and let customers connect the tool they already use. That changes when more daily work happens inside the platform.
If scheduling, worker management, , and the steps before payment all happen in one place, leaving the product for can feel awkward. Customers judge the whole experience as one product, even when several vendors are working behind the scenes.
Key points
- may start as an external tool rather than a built-in feature.
- When more move into one platform, can feel like part of the same .
- Customers often judge the experience as one product, not as separate vendors.
- A forced jump to another tool near the end of a can weaken the product experience.
- Small SaaS teams should decide build-versus-integrate based on the customer’s , not only internal scope.