Jamf-registered Mac hits activation lock recovery trouble
An M1 MacBook Pro is enrolled in Jamf, but access cannot be recovered because FileVault encryption is turned on. The unlock account is not available, and Jamf’s security records show and recovery lock as not enabled. At the same time, Jamf’s management area still shows an .
The code shown in Jamf is 26 characters long, while the MacBook asks for a 24-character code. Because the disk is encrypted, the Mac is not getting a network connection, so commands and SSH access with the MDM are not working.
Key points
- The M1 MacBook Pro is protected by FileVault encryption, blocking normal access without unlock .
- Jamf shows an , but its length does not match what the Mac asks for.
- The encrypted state prevents network access, so commands cannot be sent.
- SSH access with the MDM is also blocked.
- Mac server owners should store recovery keys and details separately.