AP+ uses ChatGPT and Codex to speed up payments work
Australian Payments Plus, or AP+, runs payments and identity systems used across Australia. Its teams use and Codex to handle complex rules, technical documents, customer-facing work, and engineering investigations. In an internal survey, 77% of ChatGPT users said they saved at least 2 hours each week, and 80% said their creativity or work quality improved.
Codex helped technical teams investigate a problem by finding a timing mismatch across system logs and payment data, cutting one complex investigation from 4 hours to 30 minutes. AP+ is also looking at Codex for security work such as threat modeling, analysis, alert triage, and visibility across connected systems. helps staff summarize dense material, draft member communications, turn meeting notes into summaries, shape workshop notes into decision materials, and make design documents easier to understand.
Employees have created more than 300 and more than 1,000 Projects. Product teams use Codex to build working of payment journeys, mobile interactions, flows, and checkout experiences in 1 day, where similar work could previously take days or weeks.
Key points
- 77% of surveyed ChatGPT users saved at least 2 hours per week.
- 80% said ChatGPT improved creativity or work quality.
- Codex reduced one complex investigation from 4 hours to 30 minutes.
- Codex helped product teams create working in 1 day instead of days or weeks.
- AP+ kept expert review and human in the process.