Gemini credits reportedly vanished after a payment issue
A customer bought 2,500 , then had a payment fail a few days later. After adding payment details again, the became active, but the separately bought 2,500 were gone from the account.
The had not ended yet and was due to end on the 17th. The problem seemed to be a that needed to be added again, but the paid were not restored.
Key points
- 2,500 were bought separately before the payment issue.
- A payment failed a few days later.
- The was added again and Pro access returned.
- The purchased were reportedly still missing afterward.
- Anyone buying AI tool should keep receipts and check the refund or recovery rules.