Cursor billing problem ended with support resolving it
A Cursor session was hacked last month, and kept turning itself back on after it had been switched off several times. Card billing continued even after the internet connection was turned off and the laptop was shut down. The total charge was $123, split into three payments.
An email was sent to Cursor, and the delayed response made the situation feel unlikely to be fixed. Cursor later handled the issue professionally and it without making the process difficult for the customer.
Key points
- A Cursor session was hacked, and kept turning back on.
- Billing continued even after the connection and laptop were turned off.
- The total unexpected charge was $123 across three payments.
- Cursor later the issue without making the process difficult.
- Paid need regular checks of usage settings and card charges.